Hi there,
We are facing a problem here with the DPM 2012 SQL Self Service Recovery Tool when trying to use it for databases with a large number of recovery points.
After specifying the SQL Server and Database on the first screen the tool fail on the "Specify Recovery Point" screen with the following error:
"Cannot connect to the DPM Server xxxxxx.domain - Make sure that the DPM Server is online and that the required firewall exceptions for port 6075 have been configured on it. If the issue persists, contact your DPM administrator (ID: 33106)"
We have several Protection Groups for SQL configured on our DPM as follows:
- Some have Retention range for 31 days with Synchronization just before a recovery point with 2 Express Full Backups per day. These databases will have 63 recovery points and these databases works without problem on the SQL Self Service Recovery
Tool.
- Some Protection Groups have Retention range for 31 days with Synchronization in Every 15 minutes and 1 Express Full Backup per day. These databases will reach about 3000 recovery points. When a database have this large number of recovery points
(more than 2700 on our tests) it will start to fail on the SQL Self Service Recovery Tool with the mentioned error. If a new database is added to this Protection Group it will start with a low number of recovery points, then it will works fine until reach
around 2700 recovery points an then will start to fail.
Joao Vitor Arruda